Last Updated: 26/09/2026

Personal Training Refunds

Payments for personal training services are generally non-refundable once a session has been completed.

For prepaid training packages, refunds may be considered only for any unused sessions. Any completed sessions will be deducted at the standard session rate before a refund is calculated.

No refunds will be provided for completed training sessions.

Online Coaching Refunds

Due to the personalised nature of online coaching services, refunds are not available once coaching has commenced or a customised program has been delivered.

If payment has been made and coaching services have not yet begun, a refund request may be considered at the discretion of Tone Fitness.

No refunds will be provided for completed coaching periods or services already delivered.

Exceptional Circumstances

Refund requests due to injury, illness, or other exceptional circumstances may be reviewed on a case-by-case basis. Supporting documentation may be requested.

Cancellations

Clients may cancel their LYNC coaching services at any time by providing written notice via email.

Cancellations made on the day of a scheduled coaching service, appointment, or check-in will not be accepted and may be subject to the full applicable fee, unless otherwise agreed by LYNC.

For clients on a recurring weekly or monthly payment plan, cancellation will take effect at the end of the current paid billing period. Clients will continue to have access to their coaching services until the end of the period they have already paid for.

No further payments will be charged following the end of the current paid billing period.

Consumer Rights

Nothing in this Refund Policy limits any rights available under the Consumer Guarantees Act 1993 or other applicable New Zealand laws.

Contact

For refund enquiries, please contact:

LYNC

Email: alyssasmith@lyncnz.com

Phone: 0272139248

Location: Opunake, New Zealand